The Proactive Staff Support Service is just that, we conduct a personalised monthly Wellbeing & Mental Health Check-In with each member of staff to connect with them, to check how they are coping and essentially ensure their Mental Wellbeing is healthy.

Business owners, Managers and Staff find our service incredibly useful as it gives staff an opportunity to talk openly at the point of their Check-in. It also offers staff the peace of mind knowing they can book a personalised Coaching Session throughout the month should any challenges arise. Through Coaching, all staff, including management are provided with a supportive outlet to discuss any challenges they may be facing and to receive tangible tools to help them cope in the present and the future.

Should any staff member experience a mental health crisis, they will also have priority access to contact our highly experienced coaches so they can receive immediate help, support and strategies to help them manage the issue at hand. The Proactive Staff Support Service builds connection and rapport with your staff and therefore achieves a participation rate seven times higher than an EAP (Employee Assistance Programme). 

The Wellbeing & Mental Health needs of businesses and staff have been a widely discussed topic even well before we entered the pandemic. We know from speaking to our clients on a regular basis they appreciate the need to take the Mental Health of their staff seriously.

Benefits for both staff and businesses from the Proactive Staff Support Service are:

• Staff feel valued and appreciated as individuals

• Identifies any challenge, we work with the staff member to address it before it impacts the staff member personally and the business

• Valued staff remain in their job longer, reducing attrition rates, in turn saving costs*

• Reduces the rates of both staff absenteeism & presenteeism thereby increasing productivity*

• Return on investment in Mental Health at work is £5.20 for every £1 spent *

*Source: Deloitte -  Mental health and employers - Refreshing the case for investment – Jan 2020

The Proactive Staff Support Service is fully flexible as our aim is to partner with you, to be an extension of your business offering a personalised service for your staff. We aim to balance your needs as a business with the personal needs of each staff member therefore our brief time with them is clear, personable and aims to offer understanding and a hearing ear to ensure your staff feel heard and know they have further support should they need it. We also check in with your management team periodically to discuss your business needs and to understand changes the business may be going through that may impact staff. We know from experience our service is invaluable as it helps retain staff who might otherwise be in a situation to either resign or sign off on long term sickness.

The Proactive Staff Support Service is completely flexible for your benefit and as such is offered as follows:

We appreciate this is a cost to your business, therefore we partner with you to provide a quality service, whilst being mindful to be both effective & efficient with the aim to keep your costs reasonable.

How do I get my business started on the Proactive Staff Support Service?

We just need you to complete 2 forms, a Registration form and your Staff List form so we can set you up on our database. We know you are busy so we assist you with integration as much as possible, therefore we provide you with an email template and an introduction document to us and our service. You then have everything you need to communicate to your staff members that you are investing in them and their Mental Health and so they know what to expect from us and our service. Once the above forms and communications have been completed we provide you with a service commencement date, this is the date we will start calling your staff to check in with them. As mentioned previously, our aim is to partner with you to support your staff and your business.

Our Clients & Partners